Bad Company: Laptop Memory Upgrade (laptopmemoryupgrade.com)

I’m working on a project for work that requires me to deal with extremely large projects in a development application I’m using. Performance was very slow and I found myself needing to upgrade the memory in my laptop. I needed more memory quickly so that it wouldn’t impact my work, so I found a company online that would ship my memory same-day. That company was Laptop Memory Upgrade (www.laptopmemoryupgrade.com). I ordered 2GB of memory and paid $20 to have it shipped to me overnight.

The next day my memory arrived. I installed it into my laptop, but when I powered on the computer, I got nothing but 4 beeps. Some research uncovered the issue to be related to one of two things; bad memory or a poorly seated memory module.

I removed both memory modules and reseated them after cleaning the slots. A power-on of the computer still resulted in 4 beeps. At that point, I tried each memory module individually, allowing me to identify one of the two modules as the culprit. I tried installing that same module into each slot of the computer. In each case, if that module was installed in the computer, it wouldn’t start.

I contacted Laptop Memory Upgrade (LMU) and explained to them that one of my memory modules was defective and I needed a replacement. The tech at LMU said that I should mail the defective module back to them and gave me an address. I told them that I didn’t think I should have to pay to return a defective module, so they agreed to send me a mailing label. Great. So how about getting my replacement? They agreed to ship me a new module. I asked them when I would receive it. The answer: 3-5 days!

I explained to the tech that I had paid $20 to have the memory shipped to me next-day and that it was urgent to me that I get it quickly. He insisted that they could not get it to me sooner. I explained again that I paid for next-day shipping, and since they shipped me a defective product, I felt that they should ship me the replacement next-day. He refused. I then asked him to please ask a supervisor to approve next-day shipping. After a while, he came back and said that his boss would only approve two-day shipping.

I explained to him that I wasn’t satisfied with that and really needed the memory the next-day. I told him I would gladly accept delivery in the afternoon, an option which is much cheaper. He responded by saying that if I didn’t want it via two-way shipping, I could just mail the memory back to them and they would give me a refund. At this point, I was prepared to do that because I was so dissatisfied, but then he told me that if I did return the memory, I would have to pay for the shipping and they wouldn’t reimburse me for the $20 I paid to have it shipped to me to begin with.

I agreed to take the two-day delivery, but I told them that I was not satisfied and would not use them again when I needed memory. The response: “Ok. [Support ended.]” It was obviously not a big deal to LMU that I was dissatisfied.

In today’s tough economy, businesses can’t afford to conduct business this way.

  Bad Company: Laptop Memory Upgrade
   Grade: F